Candle Questions

How long do your candles burn?

Our 9oz candles burn up to 40 - 45 hours.

Why is my candle tunneling?

Tunneling happens when a candle burns down the center, leaving wax along the edges untouched. To prevent tunneling, ensure the first burn lasts around 3 hours or until the wax pool reaches the jar's edges. Make sure to also trim the wick, burn your candle for longer periods and avoid drafts as they disrupt the flame and lead to uneven burning.

Why do you use soy wax?

Soy wax stands out for its numerous benefits in candle making. Not only does it burn cleaner than traditional paraffin wax, resulting in fewer toxins released into the air, but it also lasts longer, spreads fragrance effectively, and comes from natural, renewable sources (such as soybeans) making it a sustainable option.

What fragrances do you use in your candles?

Our candles feature clean and premium fragrance oils. You can trust that our oils are free from harmful phthalates, parabens, carcinogens, and Prop 65 chemicals. We're committed to providing you with a natural and safe fragrance experience.

Shipping & Returns

Do you accept returns?

We do not accept returns or exchanges of products unless they have been delivered in a damaged condition. While we take great care to protect your candles during transit, we understand that occasional damage may occur. Should your product arrive damaged, we are more than happy to offer a replacement or refund, provided that photographic evidence of the damage is submitted to us within 7 days of delivery. Unfortunately, we are unable to accept returns or exchanges for candles that have been used.

How long will it take for my order to arrive?

Our orders are ready for pick-up or are shipped within 2-4 business days. Shipping times are between 1-7 business days.

Where do you ship from?

We ship all our orders from our studio in Orleans, Ontario. We offer complimentary shipping for all orders located in Canada above $125. Orders below $125 will ship for a flat rate of $15.

Can I pick up my order?

Yes! We offer a free pick-up option from our studio in Orleans, Ontario (1656 Neptune Way). If your prefer to pick-up in Bourget, please let us know. Once your order is ready for pick up, you will receive an email confirmation.

Do you deliver?

Yes! We are happy to provide delivery services within the Ottawa region for a flat fee of $7. Please note that our delivery service operates twice a month, with the specific dates posted at the checkout for your convenience. Packages will be left on your doorstep, unless you indicate otherwise.